Shipping & Delivery Policy

Dee's Alley offers worldwide shipping on all its merchandise. 

 For International Delivery we opt in for Fedex and DHL for USA, UK, Australia and Europe. U.A.E and other Regions- Aramex and UPS.

 Delivery Time 7- 10 days.

What is the estimated delivery time?

CUSTOMS/DUTIES/TAXES

When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. Therefore you should contact your local customs office for further information.

Additionally, please note that when ordering from, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

For any questions or doubts, please contact us before placing an order.

Are there any hidden costs (sales tax, octroi, etc.) on items sold by Sellers on Dee's Alley?

There are NO hidden charges when you make a purchase on Dee's Alley.  List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why does the estimated delivery time vary for each PRODUCT?

You have probably noticed varying estimated delivery times for of the product you are interested in. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner's time-to-deliver in your location.

Whether your location can be serviced or not depends on

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

 You need to ship and pack the item as it was received by you.

What do the different tags like "In Stock", "Available" mean?

'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. For Bulk order in Handloom Items it might take 30- 45 days to deliver.

'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

 

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9599216064 or email us at sales@deesalley.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.