Cancellation & Refund Policy
Dee's Alley takes the utmost pride in its policy making since all its policy is designed to benefit its Customers. That’s how Dee's Alley is able to build a Brand that is known for its Trust, Quality & Value! Our primary goal is to satisfy our customers.
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is, however, subject to the following :-
- Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and will be resent to the customer.
- Returns without prior approval will be returned to the sender.
- All custom made orders are non-returnable.
- Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
- In the case of any return initiated by the buyer, the shipping charges will be borne by the customer.
- We may accept returns for account credit only.
- Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any Goods/Products are delivered without tags
- We must receive the merchandise within 2 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
- If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.
- To return an item, the customer must write to us at email@example.com, a prompt response is assured to such emails.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
Please write to us at firstname.lastname@example.org for any exchange or returns.